Why do cost and quality matter?

Case Study: Emergency Department Overutilization

66%

Approximately two-thirds of all ED visits for commercially insured individuals are for conditions that are treatable in a primary care or urgent care setting.

24%

24% of adults who used the ED in 2025 resulted in “non-urgent” diagnoses, such as minor coughs, sore throats, or skin rashes.

25.9%

Tennessee consistently sees higher-than-average ED utilization, on average 25.9% higher than other states.

Even commercially insured patients get caught in the double trap; copays are typically higher in emergency departments, and the coinsurance cost more because facilities fees are much higher.

Plans using effective Advanced Primary Care experience a 15% to 17% reduction in emergency room visits.

A single ER visit for a self-insured employer averages $2,000–$3,000. HCTN promotes APC models that employers can deploy.

Success Story

Effective Primary Care

Through our partnership with the Tennessee Department of Health and Innovu, HCTN ran a data analysis to develop a cost calculator program to demonstrate potential savings, including avoiding ED visits, by implementing more effective primary care.

About the Program

Value Happens When Employers Work Together

Your voice is important. Combined with other employers, it is unstoppable.

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